Wednesday, November 11, 2009

Top Tips - Who's Kidding Who

Recently HairDesignerTV conducted a poll. One to the stylist and one to the consumer. The number one reason a stylist believes they lose their clients is because their client will not let them try something new. Client's number one reason for leaving a stylist is because they were looking for something new. Open up the line for communication in a salon through customer satisfaction polls and encourage your clients to try different stylists in the salon. This way clients will stay in your salon and won't feel uncomfortable going to a new stylist.

Vivienne Mackinder - Founder of

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