Friday, July 30, 2010

Wow Moments

Create a "Wow Moment" each and every time clients have contact with you. Follow a Needs Analysis System where you find your clients needs. Fulfill those needs and add value to their experience. A "Wow Moment" starts from your website, social media, phone reservation and the moment a client enters your facilities to the moment he/she checks out. The "Wow Moment" should continue with your thank you notes and follow up systems.

Bella Shahmoradian -
Author of Bella’s Secret- the Five Pillar System to Become a Master Hairdresser
Owner/president of Bella Nella Salon & Day Spa

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